I recommend going to Australia! It was so much fun visiting Melbourne, spending time with Charlie and getting him ready to attend Melbourne University. I am so happy to be able to do that for him. I took two weeks between conferences and seminars to give him this life experience. The things we do for our children.
We all work very hard. … It’s important to take time out and spend time with the family.
Now, I am back to work. In this issue, you will find new and exciting tools to help you grow your Medi Spa and Spa business so you can make more money.
August 8thSoaring Ahead Module 8
Topic: The Consultation Process
August 25th-26thCoachMe Platinum Meeting
August 28th CoachMe Expert
Topic: How to Maximize Your Revenue by Implementing Aesthetic Imaging
In This Issue
Read the Featured Article and discover How To Transform Your Reception Department. Or as I call it, “Guest Relations Department.” This team can either make or break your business. What can you do to make sure they are performing? Read more
Bright Idea. The Power of a Mastermind Group. Read this Bright Idea and see how belonging to a Mastermind Group will help your business grow exponentially. Have you… Read more
In Dori RecommendsSales, Sales and more Sales. How good is your sales model? Are you generating the revenue you could be generating or could you use a better sales model? When I start working with a new Spa or Medi Spa, one of the first things we assess is… Read more
Bright Idea The Power Of A Mastermind Group
Have you read Think and Grow Rich by Napoleon Hill? One of the principles he talks about is the power of a Mastermind Group and how it affects your business growth. Let’s start with defining Mastermind.
Mastermind Groups are unknown to most people, even though Napoleon Hill created the concept around 75 years ago with his book. A Mastermind Group is designed to help you navigate through challenges using the collective intelligence of others.
I have belonged to Mastermind Groups almost my entire professional life. The reason I belong to them is because there is nothing more powerful than being part of a like-minded group of successful people who are experts that learn from one another.
6 Reasons to Join a Mastermind Group:
1. You’ll be part of an exclusive and successful community. Joining a group like CoachMe Platinum involves you being invited to join the group.
2. Gives you a sense of belonging. Once you are involved in a Mastermind, that feeling of “being alone” while running your business is history. The other members are there for you and you are there for them.
3. Collaboration & Innovation. The group works together collaboratively to achieve more together.
4. Continued education. Learning from the leader and from each other.
5. Big goals and achievements. Being in a Mastermind will help you stretch and reach a new level of success.
6. Being part of a Mastermind Group is incredible and can do wonders for your business as well as for you personally.
If you have never belonged to one, we invite you to discover the CoachMe Platinum Program we offer. It is filled with successful Medi Spa and Spa owners who are eager to share and learn from other owners. This program is not for everyone. It’s for serious players who are ready to take action and grow their business. Click Here to learn more.
Time To Transform Your Reception Department
Most people call this department “Reception,” I call it, “The Guest Relations Department.” This team can either make or break your business. How would you rate your team?
Are they Order Takers or Revenue Generators?
This team is the heart of your operation. They have big responsibilities. But often, Spa and Medi Spa leaders hire people to simply answer the phone. Big mistake!
During the Leap Ahead seminar, we call the attendees’ Guest Relations teams to see how they answer and handle incoming calls.
I have to say, you would be amazed at the things we have heard over the years. Rarely do we hear a great call management process.
They never ask for the person’s name, they don’t ask for their information unless they are going to make an appointment, they don’t ask for the appointment and the list goes on and on. … These mistakes are costing thousands and thousands of dollars!
Have you shopped your team? Please do it. Have a friend call, put them on a speakerphone and listen. Or if you have a phone system that records calls, pick a few calls and listen.
Rate the calls as A, B, or C. Here are the criteria you should use to rate your call management:
Tone of voice
Menu knowledge and recommendations
Ability to convert callers into appointments
Ability to reserve a consultation
Avoid discussing pricing
Reservation process efficiency
Maximizing revenue by avoiding lowest priced treatments
Helping you reach your revenue targets
If you are ready to transform your reception department into an effective, revenue generating Guest Relations Team, we are ready to help you! Discover the New Guest Relations audio to improve your call management and your check-in and check-out process.
Say goodbye to order takers, say hello to maximized revenue and enhanced guest experiences!
Transform Your Medi Spa & Spa Guest Relations Department
This is a great training program ideal for your team. You will receive over 3 hours of audio& the manual filled with structure, systems, & scripts to transform your team from order takers to revenue generators. Purchase now and make more money!
Have you subscribed to the InSPAration Management YouTube Channel? No? Do it now!
Sales, Sales & More Sales
How good is your sales model? Are you generating the revenue you could be generating or you could use a better sales model? When I start working with a new Spa or Medi Spa, one of the first things we assess is space capacity and revenue generation. Then I ask about their sales model and not many have a specific method to generate revenue. Having a sales model is one of the most important business structures to ensure your success.
In the most recent Soaring Ahead module, I shared how to implement an effective business model. We discussed a process you must have:
Mindset: Your own and your team’s
Overall sales goals
Team goals: By department and by individual
Sales model: Your process to generate sales
Team rewards and consequences
If you are ready to improve your sales, get your hands on this module. Implement the content and you will see a major improvement in your Medi Spa and Spa sales!
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