Dori answers questions about guest expectations, team performance, gratuities, professionalism, and the importance of a performance-based compensation model.
What kind of clientele do you want to attract? What level of professionalism do you want to be at? Check your positioning and decide on how you want to be seen in your community. You should want to be seen as the expert.
The most important thing to remember when it comes to tips, though, is to take care of your clients and not worry about it. When you give people what they want, you will automatically get what you want!
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