“How Often Should I Train My Medical Spa Team?”

Hi there, Dori Soukup here, with another Question of the Week. This week’s question comes to us from Gary from Massachusetts. Gary’s asking, How often should I train my team? And should I pay them for the training time?

Great question, Gary. Thank you so much for asking. And it’s a big question. I get it all the time. How often should I train my team? I say as often as you need to, to get them up to the performance that you need them to get to. If you’re already reaching your targets and your goals and you’re doing great, then maybe just have a training session once every two weeks, once a week or maybe once a month, depending on how good your team is. But if your team is not producing the results that you are looking for, then you need to train them all the time.

So back in my hospitality days, I took over as Vice President, and they gave me a lousy team. We were not reaching any goals at all. And we would start at 630 in the morning. I made them come in every single morning, and we would train for half an hour before we actually started working. And within a year and a half, we were able to go from 22 million a year to 50 million a year, doing it all with training.

So if you commit to what it is that you want to reach, what goals are you trying to reach, and you have the training tools to train the team, then you should set it up as often as possible until they get to the level you need them to get.

As far as the other question you had is, should I pay them? Well, if you’re training them during the work hours, you are already paying. But if you’re asking them to stay beyond, then of course you need to pay them or else you’ll be breaking the law.

But as far as what tools you should have, I don’t know if you’ve tapped into the Recipes for Success. But these are all modules of me training your team toward excellence. So if you don’t do anything else but download these modules, start hosting some meetings and learning these modules, your performance is definitely going to increase.

But I always use the analogy and what they do in sports versus what we do in business. I was doing some webinars here a few minutes ago. I was talking about how important it is that even if a professional player comes to join a team, they still have to train and coach. They’re pros and they’re making millions. But they still have to train and coach. How often do they train and coach? Every single day.

But see, as an industry, I feel like you are allergic to training. You train them on technical, yes. That’s all fine and dandy, but often we don’t train them on business. That’s where you’re dropping the ball. That’s where I want to help you pick it up and run with it.

The first thing you want to do is get them to buy-in on why we need to improve. Then you show them the tools and the schedule of how we’re going to improve and what’s in it for them. That’s most important. Because if it’s all about you, it’ll never fly. If it’s all about them and how that’s going to benefit them, then you’re going to get the results. So once you get the buy-in and the commitment, then you can reach better performance standards. That’s really what it’s all about.

If I’m going to get up in the morning and go to work, I might as well be the best of the best. Why be average? I don’t even know how to spell that word. There is nothing average here. We don’t want to be average. So I advise you to assess where you are now. Are you growing at the rate that you want to grow at? And if you are, great. Congratulations. If not, then you definitely need to take the appropriate steps to improve it.

So, feel free to call up and maybe reserve a private coaching session with me and get started on the right path. Maybe you can become a member and that way you can have a plethora … we have hundreds of modules that you can tap into to use as training tools. Because that’s half the battle. You have a training meeting, but who’s going to create all the training material. That’s a big job. That’s why you can tap into all the tools that we have to help make your life easier. All right. Go train. Have fun.

If you have a question, write to us to Dori@insparationmanagement.com so we can answer your questions. Until next time, stay inspired. Bye now.

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