As we all know, May is a special month because we celebrate Mother’s Day. I miss my mom a lot and I think about her every day. My advice to everyone is try spending as much time as you can with your mom and loved ones – because all we have is the present. Make the most of it!
This issue is dedicated to the Reception Department, or as I like to call it, the Guest Relations Department. Read or watch “Dori Talks” so you can discover “The Six Shifts to Transform Your Reception Department – From Order Takers to Revenue Generators.”
We are also inviting you to attend a Complimentary Webinar to help you improve your Guest Relations Department. Discover how to generate more revenue and deliver an improved guest experience. This webinar is ideal for leaders, and it’s available on May 5th. Be sure to join us!
Check out the newly revised Guest Relations Program!
This 5-module program and training manual will help you structure your medspa reception department with great strategies, systems, and solutions so you can elevate your success!
Wishing You a Happy May, and a Great Mother’s Day!
Dori and Team
Watch the Newest Dori Talks Episode!
Make More Revenue by Restructuring
Your Reception Department
Did you know that your receptionists can help you grow your business – or kill it?
Have you listened to how your receptionists answer the phone and handle call management, or how they conduct your check-in and check-out process? Maybe you should!
I was recently a secret shopper, and prior to visiting a location I called the business to make a reservation. I heard some very interesting things.
In this particular situation, the receptionist informed me the business did not have any available appointments but she would look into it and call me back. I waited and waited. Three days went by and I did not get a call back. Needless to say, I was disappointed.
During other occasions, receptionists would only reserve a particular treatment the caller was requesting. That’s why I say, “Most receptionists are order takers, not revenue generators.” God forbid they would
You’re Invited to Join Us
for A Complimentary Webinar
May 5th, at 4pm Eastern
Are You Ready to Help Your Team Go From Order Takers
to Revenue Generators?
Discover how to:
Join Us on May 5th at 4 pm EST and Let Us Show You How.
This event will be sold out so make sure you register now. After you register, look in your inbox for an email to gain access for the day of the event!
Product Of The Month
Discover How To Improve Your
Medical Aesthetics Reception Department
I am happy to announce we have just revised the Guest Relations Department program. It contains everything you and your team need to become as productive as possible and succeed!
We are super excited to bring you this new program to help you have the best medical spa reception team! We look forward to helping with this transformation.
Congratulations to Ebony Chatmon Founder of Affinity Well Spa.
Ebony and her team are armed with the InSPAration Management Business Model and are off to a great start!
Located in Pennsylvania, they are
proud to serve the South Hampton community.
Are you opening a new location or need help with your business?
We Can Help! Contact Us…
Watch the latest interview with
former NBA player turned Entrepreneur
Johan is the founder of Activ8 Wellness & Medspa, he is dedicated to helping consumers look their best with exercise and medical spa treatments.
Watch “MEET THE EXPERTS” as Dori interviews Johan and discusses The Latest Fitness And Wellness Trends!
Are you an expert? Apply to be on
Medspa Business Educational Events
Structuring Your Guest Relations Department For Success
at 2pm Eastern
Recipes For Success
Hosting Productive Team Meetings
at 3pm Eastern
Six Shifts to Transform Your Reception Department
at 4pm Eastern
Don’t know where to start?
Reserve a Success Planning Session
with a Business Advisor so they can
Help You Elevate Your Success!