Transform Your Medical Aesthetics Reception Department

As we all know, May is a special
month because we celebrate Mother’s Day. I
miss my mom a lot and I think about her every day. My advice
to everyone is try spending as much time as you can with
your mom and loved ones – because all we have is the
present. Make the most of it!

This issue is dedicated
to the Reception Department, or as I like to call it,
the Guest Relations Department. Read or watch
“Dori Talks” so you can discover “The Six Shifts to Transform Your
Reception Department – From Order
Takers to Revenue Generators.”

We are also inviting you to
attend a Complimentary Webinar to
help you improve your Guest Relations Department.
Discover how to generate more revenue and
deliver an improved guest experience. This webinar is ideal
for leaders, and it’s available on May 5th.
Be sure to join us!

Check out the newly
revised Guest Relations Program!

This 5-module program and training manual
will help you structure your medspa reception department
with great strategies, systems, and solutions so you can
elevate your success!

Wishing You a Happy May, and a Great Mother’s Day!

Dori and Team

Watch the Newest
Dori Talks
Episode!

Make More Revenue by
Restructuring

Your
Reception
Department

Did you know that your
receptionists can help you grow your business – or kill
it?

Have you
listened to how your receptionists answer the
phone and handle call management, or how they conduct your
check-in and check-out process? Maybe you should!

I was recently a secret
shopper, and prior to visiting a location I
called the business to make a reservation. I heard
some very interesting things.

In this particular situation, the
receptionist informed me the business did not have any
available appointments but she would look into it and call
me back. I waited and waited. Three days went by and I did
not get a call back. Needless to say, I was
disappointed.

During other occasions,
receptionists would only reserve a particular treatment the
caller was requesting. That’s why I say, “Most
receptionists are order takers, not revenue
generators.” God forbid they would

Read
more…

You’re Invited to Join Us

for A Complimentary
Webinar

May 5th, at 4pm
Eastern 

Are You Ready
to Help Your Team Go From Order
Takers

to Revenue
Generators?

Discover how to:

1. 
   Structure your guest
   relations department for maximum achievement.
2. 
   Set goals and targets to reach higher revenue levels.
3. 
   Choose the ideal team for
   this position.
4. 
   Implement the 3 C’s – call
   management, check-in, and check-out, resulting in a
   higher conversion rate of callers to consultations and
   treatment appointments.
5. 
   Maximize revenue through
   membership sales.
6. 
   Increase retention by
   delivering a great guest experience.

Join Us on May 5th at 4 pm EST and
Let Us Show You How.

This event will be sold out so
make sure you register now. After you register, look in your
inbox for an email to gain access for the day of the
event!

Product Of The Month

Discover How To Improve Your

Medical
Aesthetics Reception
Department

I am happy to announce we have
just revised the Guest Relations Department program.
It contains everything you and your team
need to become as productive as possible and
succeed!

We are super excited to bring you
this new program to help you have the best medical spa
reception team!  We look forward to helping with this
transformation.

Congratulations to Ebony
Chatmon Founder of Affinity Well Spa. 

Ebony and her team are armed with
the InSPAration Management
Business Model
and are off to a great start!

Located in Pennsylvania, they are
proud to serve the South Hampton community.

Are you opening a new location or
need help with your business?

We Can Help! Contact Us…

Watch the latest
interview with

Johan Petro

former
NBA player turned Entrepreneur

Johan is the founder of Activ8
Wellness & Medspa, he is dedicated to helping consumers
look their best with exercise and medical spa
treatments.    

Watch “MEET THE
EXPERTS” as Dori interviews Johan and discusses
The Latest Fitness And Wellness
Trends! 

Are you an expert? Apply to be on
the show.
Go to MeetTheExperts.com and
APPLY.

 Medspa Business
Educational Events 

131 Executive Circle

Daytona Beach, Florida 32114

386-226-2550

InSPArationManagement.com

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