Turn Your Medical Spa Team into Peak Performers
You can’t Improve Your Medical Spa’s Success
without a well-trained team.
If you’re aiming to:
- Elevate the consultation process
- Boost retail sales
- Enroll more VIP members
- Increase guest retention
- Gain more referrals and positive reviews
- Enhance the guest experience and much more…
If you said yes, then it’s time for the Peak Performer Program.
The Peak Performer is an on-demand program designed to transform your team’s performance & help you achieve your goals!
Why Choose Peak Performers?
In today’s competitive medical spa industry, only the most skilled, knowledgeable, and motivated teams stand out. The Peak Performer program is designed to arm your team with business training needed to elevate the guest experience, and make each team member a valuable contributor to your business’s success.
With 12 impactful modules, your team will gain essential skills, hands-on practices, and a high-performance mindset to deliver excellence at every level. Each module focuses on practical applications and real-work scenarios that ensure measurable results.
How the Peak Performer Program Works
Peak Performers offers a step-by-step training journey, carefully structured to build your team’s expertise and mindset. Delivered through a series of dynamic modules, the program includes practical knowledge, interactive exercises, and insights to take your team from good to peak performers.
Here’s how it works:
Purchase & Gain Access to the Modules on MedSpa Biz University (MBU)
Each team member receives their own login to access all modules on MBU.
On-Demand Modules
The program includes 12 powerful modules, accessible 24/7. Your team can watch video lessons, listen on the go, and download presentations, forms, and scripts.
Engage & Implement
After each lesson, team members apply their new skills directly to daily routines, ensuring seamless integration.
Track & Measure Progress
Each module includes tools to measure both individual & team progress, letting you see real, tangible improvements.
Test Knowledge & Certify
After completing each module, team members take a quiz to solidify their knowledge and earn a certificate of completion from MedSpa Biz University.
Certificate of Completion
Upon finishing all modules, each team member receives a certificate as a recognized Peak Performer, symbolizing their growth and dedication.
Peak Performers | Volume I
Module Highlights On
Medspa Biz University
Module 1
Setting the Foundation to Becoming a Peak Performer
- A Peak Performer At Work
- Avoiding Blocks
- Setting The Foundation For Becoming A Peak Performer
- Defining The Meaning Of A Peak Performer
- Q & A
Module 2
Understanding the Business Model, Your Roles and Success Contribution
- Essentials of the Medical Spa Business Models
- Your Role & Contribution Within the Business Model
- Your Personal Brand, Your Contribution — Your Value & Your Success
- Commitment to Excellence and a Great Guest Experience
- Q & A
Module 3
The Psychology Of The Recommendation Process
- Psychology & structure of the recommendation process
- Recommending across behavioral styles
- The irresistible offer
- Gaining yeses
- Q & A
Module 4
The Consultative Approach To Recommending High-Ticket Programs
- Why a consultative approach?
- Conveying your expertise with confidence
- Presenting the High-ticket program Gaining a commitment
- Getting them started
- Q & A
Module 5
Success with Scenario-Based Learning
- What is Scenario-Based Learning & Why is it Essential to Becoming Peak Performers?
- Types Of Scenario-Based Learning
- SBL Made Fun & Unintimidating
- Implementation, Frequency & Measurements
Module 6
Opportunities To Help Your Guests & Generate Revenue Within your Experience
- Opportunities To Help Guests Within The Experience
- Check-in, Treatments, & Home Care Recommendations
- Check-out & Post Treatment
- Q & A
Module 7
Mastering the Recommendation Process
- Recommendation Blocks
- Consumer Behaviors Regarding Purchases
- Start with the “Why”
- Consultative Recommendations
- Recommending Through Stories
Module 8
Becoming Part Of A Positive & Productive Team Culture
- What is culture and why it’s important?
- Leadership’s role in culture
- Team member’s role in creating a positive culture
- Positive culture principles
- Fun exercises to build a positive culture
- Q & A
Module 9
Converting Inquiries and Leads into Appointments
- Defining inquiries and leads
- Inquiries, lead-management responsibility, and expectations - Metrics
- Strategies to converting leads and inquiries - Reserving a Get to Know You with a treatment
- Overcoming obstacles
- Q & A
Module 10
Difficult Clients & How to Satisfy Them
- Incident Form Template
- Redemption Offers and Options
- Psychological Consideration In Redemption
- Avoiding Legal Problems
- How To Best Satisfy Clients
Module 11
Overcoming Objections
- Recommendation Blocks
- Consumer Behaviors Regarding Purchases
- Start with the “why”
- Consultative Recommendations
- Recommending Through Stories go watch PP Volume I - Module VII
Module 12
Empowering Peak Performers
- Assess your year-end performance and interpret results
- Conduct a personal SWOT analysis
- Set clear personal and professional goals for 2025
- Customize your Peak Performer Plan
Peak Performers | Volume II
Module Highlights
Module 1
Your True Value Contribution and Worth
On-Demand
- Your goals, your purpose.
- Your personal budget exercise.
- Steps to maximizing your income potential.
- Becoming a peak performer.
- Q & A and next steps.
Module 2
Positioning & Marketing Yourself
Feb 10th – 4pm EST
- Your positioning assessment and improvements.
- Self-marketing goals and strategies.
- Tools needed for positioning and marketing.
- Measurement tools and efforts to self-market.
- Q & A and next steps.
Module 3
The Guest Experience and Conversions
Mar 10th – 4pm EST
- Identifying your important role.
- Conversion opportunities within the guest experience.
- Successful conversion approach.
- Expectations and VPGs - KPIs measurements.
- Q & A and next steps.
Module 4
The Art of Conducting Successful Consultations
Apr 14th – 4pm EST
- A consultation with purpose.
- Best consultation practices – S.A.C.R.E.D. system.
- Building confidence with your recommendations.
- Fulfilling your true potential and value.
- Q & A and next steps.
Module 5
Easy & Simple Recommendation Strategies
May 12th – 4pm EST
- Conduct assessments that uncover deeper client needs and desires.
- Master consultation techniques that naturally lead to customized programs.
- Build the guest confidence with your recommendations.
- Increase conversion rates by making clients feel understood and supported.
- Q & A and next steps.
Module 6
Steps to
Promoting Loyalty
Jun 9th – 4pm EST
- The importance of client loyalty.
- Enrolling clients into the loyalty program.
- Continually marketing the loyalty program.
- Measure retention rate.
- Q & A and next steps.
Module 7
Easy Steps to Member Enrollment
Jul 14th – 4pm EST
- The importance and the value of VIP members.
- How and when to present the VIP program.
- How to overcome enrollment objections.
- Maintaining VIP members.
- Q & A and next steps.
Module 8
Steps to Self-Evaluation
Aug 11th – 4pm EST
- Why and how to self-evaluate.
- Measuring productivity tools.
- Assessing value contribution to self and the business.
- Growth steps.
- Q & A and next steps.
Module 9
Being Coachable
Sep 8th – 4pm EST
- Open to coaching.
- Personal Development Time - PDT training – MBU.
- Being open to receiving feedback.
- Improvement buy-in.
- Q & A and next steps.
Module 10
Being Part of a Peak Performer Culture
Oct 13th – 4pm EST
- Your contribution to the work culture.
- Team characteristics needed.
- Open communication.
- Successful habits within the culture.
- Q & A and next steps.
Module 11
B2B & Community Relations
Nov 10th – 4pm EST
- Identifying influencers within the community.
- Widening your inner circle creating new partnerships.
- Make a positive impact with co-marketing events.
- Improve positioning, lead generation and income.
- Q & A and next steps.
Module 12
Annual Revenue & Your Personal Growth
Dec 8th – 4pm EST
- Assess your annual performance and accomplishments.
- Identify areas for improvements.
- Create a solid plan for the upcoming year.
- Celebrate your success!
- Q & A and next steps.
Why the Peak Performer Program?
Skill Enhancement
Master advanced techniques to handle every client interaction with confidence.
Boosted Guest Satisfaction
Improve client loyalty and retention with personalized, consultative approaches.
Team Excellence
Foster a supportive, high-achieving team culture that consistently delivers outstanding results.
Revenue Growth
Optimize every guest interaction to drive sales, enhance the guest experience, and retain loyal clients.
What Medical Spa Professionals Are Saying?
Ready to Empower Your Team?
Help your team reach their full potential with the Peak Performers program. With every module, they’ll grow in confidence, enhance guest satisfaction, and directly contribute to your business’s success. Build a high-performing, results-driven team!