Your Spa Department Blueprints!
Gain a Spa Business Blueprint with 9 Spa Departmental Manuals! Each Manual contains valuable information, structure, strategies and systems to help you reach a higher level of success! You will receive a CD with 9 Word documents allowing you to download and customize each manual according to your needs.
Spa Business Plan
Whether you are starting a new business or want to refresh your current plan either way you will benefit from this customizable spa business plan. It will help guide you through all the necessary steps to build a solid foundation and provide you with a blueprint for success.
Key Topics They You Learn
- Executive Summary
- Company Overview
- Spa Program and Menu
- Sales and Marketing
- Operational Plan
- Team and Management
- Planning for Profit
Spa Reception Manual
What we found to be true is that in most spas new receptionist training consists of software, product knowledge and some customer service skill. Most miss the most important part: how to increase revenue! The Spa Reception Manual offers strategies to turn your reception department into a successful revenue hub!
Key Topics They You Learn
- Guest Relations & Reception Department Overview
- Guest Relations and Reception Functions
- Revenue Generation
- Spa Reservation and Introduction Guidelines
- Spa Telephone Etiquette
Marketing For Success Plan
Designing an effective marketing plan is now easier than ever before. This marketing plan template outlines every step needed to customize an effective marketing plan. Simply follow the outline and input your information. It offers numerous strategies including a month by month marketing plan with suggestions. With simple modifications, you can use it year after year… Marketing for Success provides a marketing map to insure your business’ growth and success.
Key Topics They You Learn
- My Marketing Goals and Targets
- Spa Marketing S.W.O.T. Analysis
- My Marketing Structure
- Establishing My Spa’s Identity and Brand
- Identifying My Target Market
- Marketing Mix Options – Low, Medium & High Cost
- Assigning a Marketing Budget to Each Mix
- Developing My Marketing Material
- Marketing Golden Rules
Spa Orientation & Employee Manual
The Spa Orientation and Employee Manual will provide spa leaders with training tools to help clarify spa business guidelines, vision, mission, positioning, goals, expectations, and much more…. Both will position your company professionally, helping you avoid misunderstandings and improve employee relations.
Key Topics They You Learn
- The Spa Brand
- Career Path
- Spa Team Professional Image
- Employee Documentation
- Employee Manual
- Position Descriptions – 12 Position Descriptions
Guest Consultation Department Manual
Conducting an effective guest consultation is key to client retention and revenue generation! Discover Success With Guest Consultation & The S.A.C.R.E.D. System and receive a successful recipe to grow your business.
Key Topics They You Learn
- Guest Relations – Consultation Department Overview
- The S.A.C.R.E.D. Analysis System
- Analysis Machine Guidelines
- Analysis Guidelines
- The P.R.I.D.E. System
- Guest Satisfaction Survey
Increase Revenue With P.R.I.D.E
In this manual you will learn the P.R.I.D.E. systems, structure, scripts and strategies to help you sharpen your skills and make accurate recommendations to spa guests. You will learn innovative and proven-effective business formulas necessary to excel in your position.
Key Topics They You Learn
- Delivering a Complete Guest Experience
- Difference Between Selling and Recommending
- Why People Drop the Ball
- A New Belief System
- The P.R.I.D.E.® System
- Necessary Tools
- Implementing P.R.I.D.E.® by Position
- Recommendation Steps
- Mistakes to Avoid
- Role Play Exercises
- DSR Test for the Team and for the Facilitator
Therapist Manual
The Therapist Manual will provide you and your team with effective tools and operating guidelines to position your team for success! It will improve performance by avoiding misunderstandings and mistakes. The Therapist Manual provides the spa leader with initial and continual training curriculum to refer to at all times.
Key Topics They You Learn
- Therapist Role
- Spa Menu
- Operating Guidelines
- Marketing and Revenue Generation
- Six Steps to Delivering a WOW Guest Experience
- Spa Product Knowledge
- Guest Retention Through Understanding Behavioral Styles
- Test Your Knowledge
Team Building With C.L.A.R.I.T.I
If you want a high blueprint on how to recruit, interview and hire the right people, discover Team Building with C.L.A.R.I.T.I.
Key Topics They You Learn
- Spa Industry Statistics
- Assessing Your Current Team
- Recruiting Essentials
- Team Building with the C.L.A.R.I.T.I. System
- Effective Hiring Tools
- Hiring Dos and Don’ts
Support Team
Teach them techniques and skills to increase guest retention and deliver a “WOW” experience.
Key Topics They You Learn
- Support Team Overview
- Support Team Guest Protocols & Rituals
- Support Team Spa Protocols and Guidelines
- Spa Tour
Products On Sale!
Millionaire’s Circle
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