Your Spa & Medi Spa Department Blueprints!
Stop reinventing the wheel. Tap into 9 Medi Spa Business Manuals to provide you solid business model and structure for your business and team. Each manual is provided in a Word document, so you can customize it and make it your own. We get you started, then make some minor customization and voila. Start implementing and experience success.
Medi Spa Business Plan
Whether you are starting a new medi spa business or want to refresh your current plan, either way you will benefit from this customizable business plan. It will help guide you through all the necessary steps to build a solid foundation and provide you with a blueprint for success. Take a shortcut to business planning and clarify your vision on paper. Having a detailed plan will benefit you in getting a loan, sharing the vision and the direction with your team, and help you stay on track.
Key Topics They You Learn
- Executive Summary
- Company Overview
- Spa Program and Menu
- Sales and Marketing
- Operational Plan
- Team and Management
- Planning for Profit
Medi Spa Guest Relations Manual
Is your guest relations team (reception team) order takers or revenue generators? What we found to be true is that in most of this, department training consists of software, product knowledge and some customer service skill. Most miss the most important part: how to increase revenue! The Medi Spa Manual offers strategies to turn your department into a successful revenue hub! You will discover department structure, scripts, call management techniques, check in enhancements and check out process to increase revenue. This is a must for your success library.
Key Topics They You Learn
- Guest Relations & Reception Department Overview
- Guest Relations and Reception Functions
- Revenue Generation
- Spa Reservation and Introduction Guidelines
- Spa Telephone Etiquette
Medi Spa Marketing Plan
Designing an effective marketing plan is now easier than ever before. This marketing plan outlines every step needed to customize an effective marketing plan. Simply follow the outline and make some minor customization. It offers over 72 ways to market your medi spa economically. It also includes month-by-month marketing strategy samples. With simple modifications, you can use it year-after-year. This Marketing for Success Plan provides a marketing map to ensure your business growth and success.
Key Topics They You Learn
- My Marketing Goals and Targets
- Spa Marketing S.W.O.T. Analysis
- My Marketing Structure
- Establishing My Spa’s Identity and Brand
- Identifying My Target Market
- Marketing Mix Options – Low, Medium & High Cost
- Assigning a Marketing Budget to Each Mix
- Developing My Marketing Material
- Marketing Golden Rules
Medi Spa Orientation & Employee Manual
When you hire someone, do they know what you stand for, how your business is structured and what their responsibilities are? The Medi Spa Orientation and Employee Manual will provide medi spa leaders with training tools to help clarify your business guidelines, vision, mission, positioning, goals, expectations and much more. … Both will position your company professionally, helping you avoid misunderstandings and improve employee relations. This is a must-have for proper initial training and setting proper foundation for success.
Key Topics They You Learn
- The Spa Brand
- Career Path
- Spa Team Professional Image
- Employee Documentation
- Employee Manual
- Position Descriptions – 12 Position Descriptions
Medi Spa Guest Consultation Department Manual
Is your medical spa still focusing on a la carte treatments, causing you lower retention and higher marketing cost? This manual is a must for all medi spas! The Guest Consultation Manual provides you with the S.A.C.R.E.D. system to help your team do a proper consultation and develop customized programs to increase guest satisfaction and profits. Say goodbye to a la carte mentality and welcome customized programs that will make thousands of dollars once you implement the S.A.C.R.E.D. system.
Key Topics They You Learn
- Guest Relations – Consultation Department Overview
- The S.A.C.R.E.D. Analysis System
- Analysis Machine Guidelines
- Analysis Guidelines
- The P.R.I.D.E. System
- Guest Satisfaction Survey
Increase Spa & Medi Spa Revenue with the P.R.I.D.E. System & Manual
Make more money by teaching your team how to upgrade treatments and recommend more home care products so you can increase retail sales. Implementing the P.R.I.D.E. system will help you fulfill your professional obligation and deliver a great guest experience. For best results, purchase the Don’t Sell, “Recommend!” audio also. Having and learning the P.R.I.D.E. system is a must for your success library and part of your onboarding process.
Key Topics They You Learn
- Delivering a Complete Guest Experience
- Difference Between Selling and Recommending
- Why People Drop the Ball
- A New Belief System
- The P.R.I.D.E.® System
- Necessary Tools
- Implementing P.R.I.D.E.® by Position
- Recommendation Steps
- Mistakes to Avoid
- Role Play Exercises
- DSR Test for the Team and for the Facilitator
Spa & Medi Spa Therapist Manual
The Therapist Manual will provide your Aesthetic team and other team members with effective tools and operating guidelines to help clarify their roles, their responsibilities and how to increase guest retention by delivering a great experience. It will give total role clarity and improve performance by avoiding misunderstandings and mistakes. It also helps the team lead have the tools needed to train new team members and give your business structure and consistence. With some minor customization, this manual is a must for your success library.
Key Topics They You Learn
- Therapist Role
- Spa Menu
- Operating Guidelines
- Marketing and Revenue Generation
- Six Steps to Delivering a WOW Guest Experience
- Spa Product Knowledge
- Guest Retention Through Understanding Behavioral Styles
- Test Your Knowledge
Medi Spa Team Building with C.L.A.R.I.T.I. Manual
What is your team’s retention rate and efficiency? Building a high-performance team begins with recruiting, conducting proper interviews and an effective hiring process. The team building with the C.L.A.R.I.T.I. hiring system manual will provide proven strategies to select the right team members, and avoid costly mistakes.
Key Topics They You Learn
- Spa Industry Statistics
- Assessing Your Current Team
- Recruiting Essentials
- Team Building with the C.L.A.R.I.T.I. System
- Effective Hiring Tools
- Hiring Dos and Don’ts
Medi Spa Support Team Training Manual
Depending on the size of the facility, if you are a larger med spa with several team members, you may need a support team. In this manual, your support team will be armed with strategies to help you and everyone on the team prepare rooms, treatments, keep your med spa clean, and maintain the refreshment bar and overall image and appearance of your medi spa. This will help you increase guest retention and deliver a “WOW” guest experience.
Key Topics They You Learn
- Support Team Overview
- Support Team Guest Protocols & Rituals
- Support Team Spa Protocols and Guidelines
- Spa Tour
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