Mar 2010 – Build client relations & increase your revenue through e-communication marketing.

During February you should have sold lots of Valentine’s Day gift cards, right? How can we make sure these new guests become repeat clients? Have you been tracking your retention rate? You need to track it by person, by department, and by spa. If you haven’t run those reports lately, you should. Do you have a system to identify which therapist receives new gift card clients?

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