This February, Fall in Love With Your Team!
Running a successful MedSpa takes more than exceptional clinical skills—it requires a high-performing team aligned with your vision and goals. Many MedSpa owners, especially those with medical backgrounds, aren’t taught business fundamentals like recruiting, hiring, onboarding, and training a team effectively. In this article, you’ll discover essential steps to develop a high-performing team, show appreciation through structured training, and help your staff build rewarding careers. Plus, learn how MedSpa Biz University can provide the education they need to succeed—faster and more efficiently.
Step 1: Fall in Love with Recruiting 'A' Players
- Define Your Ideal Candidates: Create a team avatar to help you select the right “A” players. Also, make sure you have detailed position descriptions for each position within the medical spa.
- Streamline Your Hiring Process: Implement structured systems with essential HR tools and forms to efficiently recruit, interview, hire, and develop a high-performing team.
- Avoid Costly Hiring Mistakes: Always check references to avoid hiring mistakes. Following the C.L.A.R.I.T.I. hiring system will provide you with the best practices needed to select the right team for your medical spa. We believe past behavior predicts future behavior therefore we provide you with interview questions that will help you determine if the candidate is the right fit for your business.
Step 2: Show Your New Hires That You Love Them With a Professional Onboarding Process
A well-designed onboarding process ensures your new hires feel supported and empowered from day one. InSPAration Management provides ready-to-use onboarding materials that:
- Set Clear Expectations: Use the Orientation and Employee Manual to clarify all aspect of their roles, systems, structure, operational responsibilities, and performance goals needed to be achieved.
- Team Training: Team training is crucial during onboarding to ensure consistency, enhance team performance, and set the foundation for long-term success; with InSPAration Management and MedSpa University, we provide your team with proven business strategies and expert guidance to develop the team into high performers. Explore programs such as the Peak Performer series, and Recipes for Success found on MBU.
- Foster Engagement: Help new medspa hires feel connected to your mission, vision and values. A strong onboarding program sets the proper foundation and tone for success!
- Welcome Gift: Make a Lasting First Impression. Welcome your new employees just as you would a valued guest. Consider creating an onboarding welcome gift that includes skincare samples, your published book, a branded mug, or other fun swag items. It’s a thoughtful way to introduce them to your MedSpa’s culture and make them feel like a valued part of the team from day one.
Recipes for Success Volume V is a CoachMe program designed to provide medi spas, medical aesthetics and spas with business training for the entire team to help improve the business and increase profits!
Step 3: Train Your Team to Fall in Love with Monitoring Metrics
In today’s fast-changing world, stagnation is the enemy of success. Continuous training and development are essential to keeping your team motivated and effective. Here are some proven training systems:
- Empower Your Team with KPI Metrics: share with the team the important KPIs you want measured. Place a measuring board in the team lounge for everyone to track their performance.
- Drive Motivation: Use performance metrics to recognize and encourage accountability and reward excellence.
- Innovate to Dominate: Implement the Get to Know you Consultation and the S.A.C.R.E.D. system to customize client’s experiences and deliver great results.
- In the fast-paced MedSpa industry, innovation drives success. Keep your team prepared to tackle new challenges by staying informed and ahead of the latest trends and by designating time to Personal Development and continuous learning.
- The Top MedSpa Trends for 2025 webinar highlighted critical shifts shaping the industry’s future. If you missed it, let it be a reminder that staying on top of trends isn’t optional—it’s essential for leading the market and driving growth.
Step 4: Implement a Performance--Based Compensation Model
Love your team by giving them the opportunity to earn their true worth, while ensuring your MedSpa remains profitable. Check out the VPG Performance-Based Compensation Model:
- Aligns Team Goals with Business Success: Compensation is tied to measurable outcomes, incentivizing excellence.
- Attracts and Retains Top Talent: Competitive, transparent pay structures keep your team motivated and loyal.
- Drives Revenue Growth: Motivated employees provide exceptional care, increasing client satisfaction and loyalty.
VPG Complan: The Volume Per Guest model will help you create a performance-based compensation model for all your providers, patient coordinators, injectors, aestheticians, department leads, and more. It’s designed to reward the medical aesthetic providers for achieving certain targets and will align the payroll payout rate and ensure profits.
Why It's Important
Most MedSpa owners and their teams come from medical backgrounds where selling and managing business operations aren’t part of the training. However, running a MedSpa is more than clinical care— It’s creating and delivering exceptional guest experiences while driving revenue and business growth.
With InSPAration Management’s systems, you can:
- Provide Outstanding Experiences: Focus on delivering the treatments your clients deserve.
- Grow Your Business: Lead a team that supports your vision and drives success.
- Rediscover Your Passion: Spend more time doing what you love while your team thrives.
Until next time, stay inspired!