Aug 2009 – Guest Satisfaction Survey – Are you Delivering a WOW Experience? 4-easy steps to evaluating your guest experience

Thank you to all of you who joined us in Las Vegas for the IECSC show! It’s always so nice to see old friends and meet new ones. Summer is here and many of you are probably planning a break to spend sometime with the family or a significant other. Where are you planning on going this summer? I just came back from Sandals resorts in St. Lucia and Antigua where I conducted training. What great places to consider for your summer escape! To find out more, read my blog.