Brewing Brilliance – The Experience & Retention Formula

Brewing Brilliance – Leadership Track – Held every second Monday of the month at 2 pm eastern.

Client loyalty is not accidental it’s built through consistency, training, and leadership. In this module, you’ll learn how to evaluate your guest journey, identify service gaps, and create touchpoint systems that deliver memorable “wow” experiences every time. You’ll guide your team through communication standards, client engagement techniques, and service protocols that elevate satisfaction.