Spa Onsite Training Investing In Your Spa Team Will Equal Success!

Investing in your spa team will equal success! Often we are asked, “How can we grow our business faster?” To grow is to train! Business training is one of the biggest missed components in most spas and medi spas. Leaders usually train their team on technical procedures, protocols, product knowledge but rarely do they include spa or medi spa business training curriculum. If you desire spa growth, the solution is to invest in training the team

  • How to maximize service revenue
  • How to increase retail sales, improve retention rate, cross market, ask for referrals etc.
  • Curriculum and business training manuals for guest relations departments

To help you implement effective business training we offer on-site training where a professional coach will visit your location and conduct custom training for your team.

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(White Orchid Spa – Vero Beach, Fl)

On-Site training process

  • 1. We will assess your training needs, discover your challenges and your goals.
  • 2. We will customize a spa or medi spa training program for you and your team.
  • 3. We will visit your location and conduct the training.
  • 4. We arm you with implementation strategies to ensure success.

One of the most popular on-site trainings we conduct is the Fresh Start program!

The Fresh Start Training Includes

1

The Don’t Sell, Recommend Seminar

Give yourself and your team a pay raise by implementing the “Don’t Sell, Recommend!” philosophy and P.R.I.D.E. system! This proven-effective educational program is guaranteed to elevate retail and treatment sales, while increasing your income.

It teaches spa professionals how to: Recommend home care and treatments with PRIDE
Raise volume per guest
Deliver a complete spa guest experience leading to increased retention rate
Earn more money!

2

Give yourself and your team a pay raise by implementing the “Don’t Sell, Recommend!” philosophy and P.R.I.D.E. system! This proven-effective educational program is guaranteed to elevate retail and treatment sales, while increasing your income.

It teaches spa professionals how to:
Uniquely Position Themselves
Market Spa Services & Products
Increase Capacity
Raise Retention Rate
Build the business by asking for referrals
Increase overall spa revenue and income

3

The Fresh Start Presentation is when we introduce a new performance-based compensation model to ensure a healthy business for you as well as motivate your team to improve the volume per guest for both service and retail sales. It also includes sharing your new direction, vision and mission you want to take and asking the team for recommendations.

4

From order takers to revenue generators! Spa guest relations (receptionists) hold a very important position as the face of the spa and medi spa! Implementing this seminar content will transform this department into a revenue hub!
They will learn how to improve:
Call management
Call-to-reservation ratio
Multiple treatment sales
Maximize treatment reservation at check-in
Retail sales and future reservation rate at check-out

5

Spa business training is great but if it’s not implemented thoroughly you won’t have lasting benefits. Therefore, we meet with your department leads and management to help you implement measurement systems to monitor performance and make continuous improvements.

The Fresh Start training will totally transform your business and provide you with the foundation you need to set solid structure for sustainable growth!

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