Guest Relations Manual & Audio
Is your guest relations team (reception team) order takers or revenue generators? What we found to be true is that in most of this, department training consists of software, product knowledge and some customer service skill. Most miss the most important part: how to increase revenue! The Medi Spa Manual offers strategies to turn your department into a successful revenue hub! You will discover department structure, scripts, call management techniques, check in enhancements and check out process to increase revenue. This is a must for your success library.