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Guest Relations Manual & Audio

Is your guest relations team (reception team) order takers or revenue generators? What we found to be true is that in most of this, department training consists of software, product knowledge and some customer service skill. Most miss the most important part: how to increase revenue! The Medi Spa Manual offers strategies to turn your department into a successful revenue hub! You will discover department structure, scripts, call management techniques, check in enhancements and check out process to increase revenue. This is a must for your success library.

Quantity:

$450.00

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Description

Is your Guest Relations Team Order Takers or Revenue Generators? Your Medi Spa reception team holds a very important position in the medi spa! Implementing the content of this 3-hour training program will transform this department into a revenue hub!

What You’ll Gain

  1. Enhanced guest experience
  2. Elevated call to reservation ratio
  3. Increased treatment and retail sales revenue
  4. Improved medi spa image
  5. A boost to everyone’s income within the medi spa and spa

Learn How To

  1. Effectively position the guest relations department
  2. Define the goals and responsibilities
  3. Implement steps to maximize performance
  4. Implement effective call management techniques
  5. Maximize sales during check-in and check-out
  6. Utilize scripts and strategies to generate more sales

What You’ll Receive

  1. 3-hour webinar and audio presentation
  2. PowerPoint presentation
  3. A manual in a word document to customize

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