Compensation & Profits
Make it a Win-Win
Are you living your dream? Or is the pressure of running and sustaining your business clouding your dream?
Effectively Addressing Client Complaints
Appeasing an Unhappy Guest
Though all spas attempt to deliver unwavering great guest experience; the fact is that every business has guests who will complain and express their dissatisfaction.
Gratuity at Spas
Tip of the Iceberg
The tip amount spa and salon guests give may vary based on the quality of the service and the type of treatment they received at least that is how it should be.
Keep Them Coming Back
Loyalty Programs and Client Retention
If you want to increase your guest retention rate, it’s your turn to offer your clients a loyalty program that’ll keep them coming back.
Makeup, A New Revenue Stream
An 11-step successful plan for your makeup business.
Do you have a spa, a medi spa, or spa salon and are debating whether to introduce makeup…
Step It Up!
Revitalize Your Team
Retail sales are a sore subject within the spa industry. Most spa leaders have good intentions and attempt to improve…
Contractors vs. Employees
How to Decide Which is Right for Your Business
When deciding whether to staff your spa business with independent contractors or…
Steps To Success
Action Plan For New Spa Managers
Hundreds of thousands of people choose a career path in the spa industry, with new positions being…
Tick Tock Goes The Clock
Managing Late Arrivals And No Shows. Every spa owner, manager and solopreneur strives to fill every appointment slot…
Read More
Bon Voyage!
Launching Your Spa’s Summer Escape
Summer is a season when many clients relax and stray from their regular routines, making it a perfect…