Go for the Gold
Transform your spa reception into a profit center.
Spa Reception & Profits

Now available on DVD and as a live webinar

Fact: In most spas, the reception department is usually regarded as entry level positions within the spa structure (big mistake) even though they control the revenue generation.
It’s time to shift that philosophy… 
This proven-effective program is guaranteed to: 
   - Enhance the guest experience
   - Elevate call to reservation ratio 
   - Increase volume per treatment and retail sales
   - Improve the spa’s image
   - Boost everyone’s income within the spa
 
Some of what you will learn...
   - How to effectively position the reception department 
   - Steps to maximize the receptionist’s performance and overall revenue generation 
   - Call Management techniques
   - Guest Check-in and check-out Process
   - Implementation system
 
Ideal for Receptionists, Spa Directors & Managers
Purchase DVD